Terms of sale and service

Last updated 17 October 2026

These terms apply when you buy a CarpVantage Cube or renew the CarpVantage service from us. Please read them before you order. They don't affect your legal rights as a consumer, which are summarised in section 9.

1. About us

We are CarpVantage Limited, a company registered in England and Wales (company number 17494379), registered office 59 Queen Elizabeth Chase, Rochford, SS4 1JJ. Contact us at support@carpvantage.co.uk.

2. What you're buying

• The Cube: a small Wi-Fi display, with a USB cable, setup card and safety and product information card.
• The CarpVantage service: hourly conditions for the fishing location you choose, shown on the Cube. 12 months' service is included with every Cube. Software and security updates are not part of the paid service: every Cube is offered them until at least 31 December 2030, whether or not its service is renewed.
• Renewals: a further 12 months of service for £15.

The Cube and service show how fishing conditions compare with the norm for your area and time of year. They are guidance only: they don't predict whether you'll catch fish, and we can't guarantee any outcome on the bank.

3. Ordering and payment

• You must be 18 or over to order, or have the permission of a parent or guardian. We currently deliver to addresses in Great Britain (England, Scotland and Wales) only - not yet to Northern Ireland, the Isle of Man or the Channel Islands. If an order is placed for an address we can't deliver to, we'll cancel it and refund you in full.
• Prices are shown on our website in pounds sterling. We are not VAT-registered, so no VAT is charged. Delivery is charged at the price shown at checkout.
• Payment is taken by card through our payment provider, Stripe, when you order. We never see or store your full card details.
• Your order is accepted when we email to confirm it. If we can't accept it (for example the Cube is out of stock or there's a pricing error) we'll tell you and refund you in full.

4. Delivery

• We aim to dispatch within 1 working day by Royal Mail Tracked 48. We'll email you the tracking reference.
• The Cube is your responsibility once it's delivered to the address you gave us.
• If it hasn't arrived within 30 days of your order, contact us and we'll send a replacement or refund you.

5. Your included service and when it starts

• Your included 12 months start when you activate the Cube during setup.
• The service needs a 2.4 GHz Wi-Fi connection to the internet. It's available in the UK.
• We aim to keep the service running all the time, but it depends on the internet, weather data from third parties and cloud providers, so we can't promise it will never be interrupted. If there's a problem, the Cube keeps showing its latest results for up to 12 hours.
• We may improve or change how the service and screens work, and update the Cube's software. We won't make changes that significantly reduce what you've paid for during your service period without telling you, and you can cancel and get a refund for the unused part if a change does that.

6. Renewals

• Renewals are never automatic. We'll email you before your service ends; you choose whether to renew and pay at that point.
• A renewal adds 12 months from the end of your current service (or from the day you renew, if your service has already ended).
• If you don't renew, your Cube carries on working. It shows basic weather — now, the next 24 hours and the next 3 days — without the conditions ratings, bands or best window, and a screen with how to renew. Renew at any time and the full conditions come straight back.

7. Changing your mind

See our returns policy for the details. In short:

• Cube: you can cancel within 14 days of delivery without giving a reason, and return the Cube for a full refund of the price you paid.
• Renewals: you can cancel a renewal within 14 days of buying it for a full refund.

8. If something goes wrong

• We give a 12-month guarantee on the Cube from delivery. If it develops a fault, contact us and we'll repair or replace it, or refund you. This is in addition to your legal rights.
• The guarantee doesn't cover faults or damage caused by water, impact, misuse, unauthorised modification or an unsuitable power supply.
• If we can't provide the service you've paid for, we'll fix it or refund the unused part, worked out at £1.25 for each month, or part of a month, still to run.

9. Your legal rights

As a consumer you have rights under the Consumer Rights Act 2015. In summary: goods must be as described, fit for purpose and of satisfactory quality, and services must be provided with reasonable care and skill. If the Cube is faulty you can reject it for a refund within 30 days of delivery; after that you're entitled to a repair or replacement, or in some cases a refund. Nothing in these terms limits those rights. Citizens Advice can give you more information.

10. Using the Cube and service fairly

• The service is for the Cube it was bought for. Please don't copy, resell or share access to the service, try to copy a Cube's identity, or interfere with our systems.
• To protect customers and the service, we monitor for misuse. A Cube involved in misuse (for example a copied identity) may be blocked; we'll contact the owner first unless the risk is serious.
• You may give or sell your Cube to someone else. Contact us and we'll move it, and any remaining service, to the new owner's email address. We email them a link to confirm they have the Cube; if we hold your email address we'll let you know, and the change completes after 7 days unless you tell us it wasn't you. The same applies if you change your own email address.

11. Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, for business losses (the Cube is for personal use), or for decisions you make based on the conditions shown. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't be limited by law.

12. If we stop providing the service

If you have active service, you'll receive it for the whole period it covers, or a refund for the part you don't receive. If you don't renew, basic weather continues for as long as we run the CarpVantage service. If we ever have to stop the service, we'll give you at least 6 months' notice where we can, refund any service you've paid for but won't receive, and tell you what will happen to your Cube. We will aim to send a final software update so that your Cube can keep showing basic weather without our service. Our commitment to provide security updates until at least 31 December 2030 is separate from the service and is not affected.

13. Other things

• We may update these terms; the version that applies is the one on our website when you order or renew.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.
• If you have a complaint, email support@carpvantage.co.uk and we aim to reply within 5 working days.